end users across Amazon IT operations
AI/ML Data Center Operations • Cybersecurity • IT Operations
Muhammad Hoque Supporting the infrastructure that keeps AI moving.
I support high-performance AI/ML data center environments by restoring infrastructure, resolving complex incidents, training technicians, improving operational workflows, and applying a security-first approach to every system, device, and process I touch.
tickets across AWS and Amazon technical environments
laptops, thin clients, printers, and scanners
through device repair and lifecycle recovery
Career Path
My Journey
Nearly a decade of hands-on experience across operations, IT support, cybersecurity, and mission-critical AI/ML data center infrastructure.
Data Center Technician
AWS
IT Equipment Coordinator
Amazon
FC Associate
Amazon · Full-time
FC Associate
Amazon · Part-time
Delivery Driver
Gig Platforms
IT Help Desk
WCCCD
Cook
Captain Jay’s
Hi-Lo Driver
NYX Inc.
Professional Experience
Data Center Technician
Amazon Web Services (AWS)
- Maintain uptime, performance, and security of racks, servers, storage, and network gear.
- Diagnose and restore AI/ML TRNT2 compute hosts and J5 network devices.
- Resolve Layer 0/1 faults including cabling, optics, PDUs, power, cooling, and capacity recovery issues.
- Resolved, triaged, and deep-dived 1,500+ tickets.
- Trained 115+ L2/L3/L4 technicians through hands-on training, SOPs, labs, and operational guidance.
- Ran 50+ rack-down drills covering ToR Reload, ToR Replacement, Emergent ToR Replacement, and PSU Failures.
- Document RCAs, publish runbooks, update SOPs/MOPs, and improve repeatable recovery workflows.
- Support security practices including asset chain-of-custody, drive sanitization, patch compliance, access reviews, and clean documentation.
IT Equipment Coordinator / Technical Ops Support
Amazon — Michigan, United States
- Managed 400+ laptops, 1,200 thin clients, 1,000 printers, and 3,000 scanners for warehouse operations.
- Supported 3,000+ users with 99.8% customer satisfaction and resolved 1,230+ support tickets.
- Repaired 100+ laptops and 100+ Zebra printers, saving more than $45,000 in replacement costs.
- Coordinated $75,000+ in equipment procurement, vendor partnerships, returns, and disposal processes.
FC Associate
Amazon
- Worked part-time from 2020 to 2022 and full-time from 2022 to 2023 across fulfillment center roles.
- Supported warehouse operations, quality, execution, customer outcomes, and cross-functional teamwork.
IT Help Desk / Work-Study
Wayne County Community College District
- Provided front-line IT help desk support in an academic environment.
- Supported users with troubleshooting, account access, hardware/software issues, and basic technical guidance.
Impact
Leadership Highlights
Key operational outcomes across AWS data center training, launch support, hardware remediation, compliance, and infrastructure readiness.
Technicians Trained
Trained and mentored L2/L3/L4 technicians through in-class and hands-on coaching, SOPs, labs, and scenario-based troubleshooting.
Rackdown Trainings
Delivered rackdown training for PSU failures, ToR reloads, ToR replacements, and emergent ToR replacement procedures.
Red Zone Laptop Readiness
Supported Data Center Red Zone laptop readiness by managing setup, deployment, compliance audits, repairs, and secure decommissioning with 100% compliance, zero audit discrepancies, and $9.8K saved through device recovery.
Port Issues Resolved
Supported MCM audit and remediation across 113 bricks, 64 spines, 8 NDFs, and 50 fusion racks.
BBUs / PSUs Deployed
Supported SBN campus launch by deploying infrastructure equipment across SBN100, SBN101, SBN103, and SBN104.
Fiber Cables Labeled
Labeled SC/LC fiber, patched OSFP-XD cables, and supported high-speed inter-rack GPU connectivity.
Training Program Support
Helped develop and support MLZ OJT/ILT training delivery, trainer guidance, and onboarding structure.
Technical Expertise
Skills & Toolset
Data Center Infrastructure
AI/ML Operations
Rackdown & Recovery
Cybersecurity
IT Operations
Documentation & Process
Credentials
Certifications
Verified cybersecurity, cloud, infrastructure, and IT operations certifications.
CompTIA PenTest+
Penetration testing, vulnerability assessment, and reporting.
CompTIA Security+
Security concepts, risk management, controls, and secure operations.
CompTIA Network+
Networking concepts, infrastructure, troubleshooting, and operations.
CompTIA A+
IT support, hardware, operating systems, troubleshooting, and device support.
AWS Certified Cloud Practitioner
AWS cloud fundamentals, security, services, architecture, and cloud value.
Associate of ISC2 SSCP
Security administration, access controls, monitoring, and operational security.
Education
Academic Background
Bachelor of Science
Cybersecurity and Information Assurance
Western Governors UniversityAssociate of Applied Science
Computer Information Systems and Cybersecurity
Wayne County Community College District