Data Center Technician
- Support hyperscale data center operations and AI/ML infrastructure with a focus on operational reliability and disciplined execution.
Data Center OperationsAI/ML InfrastructureHyperscaleOperational Reliability
Data Center & Infrastructure Technician
Muhammad Hoque
Data Center Technician at Google, working on hyperscale AI/ML infrastructure.
I diagnose and restore compute and network hardware, resolve Layer 0/1 faults, and train the technicians who keep these environments running — then document the work so the fix holds the next time.
2,730+tickets resolved across AWS and Amazon environments
115+technicians trained on data center operations
5,200+devices managed across IT operations
$65K+saved through repair and lifecycle recovery
01
Experience
Current and recent roles in data center operations and IT infrastructure.
Data Center Technician
Amazon Web Services (AWS)
- Maintained uptime, performance, and security of racks, servers, storage, and network gear.
- Diagnosed and restored AI/ML TRNT2 compute hosts and J5 network devices.
- Resolved Layer 0/1 faults including cabling, optics, PDUs, power, cooling, and capacity recovery issues.
- Resolved, triaged, and deep-dived 1,500+ tickets.
- Trained 115+ L2/L3/L4 technicians through hands-on training, SOPs, labs, and operational guidance.
- Ran 50+ rack-down drills covering ToR Reload, ToR Replacement, Emergent ToR Replacement, and PSU Failures.
- Documented RCAs, published runbooks, updated SOPs/MOPs, and improved repeatable recovery workflows.
- Supported security practices including asset chain-of-custody, drive sanitization, patch compliance, access reviews, and clean documentation.
- Managed 100+ laptops across the SBN100 campus in Indiana, maintaining 100% compliance and zero audit discrepancies; trained 10 team members and repaired 15+ devices, saving $20K+ in replacement costs.
TRNT2J5 NetworkingToR ReloadToR ReplacementPSU FailuresRCASOP / MOPSecurity Compliance
IT Equipment Coordinator / Technical Ops Support
Amazon — Michigan, United States
- Managed 400+ laptops, 1,200 thin clients, 1,000 printers, and 3,000 scanners for warehouse operations.
- Supported 3,000+ users with 99.8% customer satisfaction and resolved 1,230+ support tickets.
- Repaired 100+ laptops and 100+ Zebra printers, saving more than $45,000 in replacement costs.
- Coordinated $75,000+ in equipment procurement, vendor partnerships, returns, and disposal processes.
Inventory ManagementTechnical SupportProcurementVendor CoordinationDevice Repair
02
Selected work
Operations from the AWS role, with the reasoning behind each one.
115+
Technicians trained
Building operational capability across L2/L3/L4 teams.
Context
A hyperscale AI/ML environment needs technicians who can diagnose and recover hardware consistently, not just follow a checklist.
Approach
Delivered in-class and hands-on coaching, wrote and refined SOPs, ran labs, and led scenario-based troubleshooting for L2, L3, and L4 technicians.
Outcome
115+ technicians trained and mentored, with repeatable material left behind for the next cohort.
50+
Rack-down drills
Rehearsing recovery before the real incident.
Context
A rack going down is time-critical. Recovery quality depends on whether technicians have rehearsed the procedure beforehand.
Approach
Ran drills covering PSU failures, ToR reloads, ToR replacements, and emergent ToR replacement procedures.
Outcome
50+ drills delivered, building familiarity with the highest-urgency failure modes.
300
Port issues resolved
Systematic audit across a large network fabric.
Context
Port-level faults across a large fabric degrade capacity quietly, so they need systematic auditing rather than reactive ticket-by-ticket fixes.
Approach
Supported MCM audit and remediation across 113 bricks, 64 spines, 8 NDFs, and 50 fusion racks.
Outcome
300 port issues resolved across the audited footprint.
300+
BBUs and PSUs deployed
Power infrastructure for a campus launch.
Context
A campus launch requires power infrastructure staged and deployed correctly before capacity can come online.
Approach
Deployed infrastructure equipment supporting the SBN100 campus launch in South Bend, Indiana.
Outcome
300+ BBUs and PSUs deployed in support of the launch.
300+
Fiber cables labeled
Physical-layer readiness for GPU interconnect.
Context
High-speed inter-rack GPU connectivity depends entirely on physical-layer work being correct and traceable.
Approach
Labeled SC/LC fiber and patched OSFP-XD cables supporting high-speed inter-rack GPU connectivity.
Outcome
300+ cables labeled, with the physical layer documented for future troubleshooting.
MLZ
Training program support
Structured onboarding for incoming technicians.
Context
Scaling a technician workforce requires structured onboarding rather than ad-hoc shadowing.
Approach
Helped develop and support MLZ OJT/ILT training delivery, trainer guidance, and onboarding structure.
Outcome
A more consistent onboarding path for incoming technicians.
03
Capabilities
The technical ground covered day to day.
Data center infrastructure
Rack & StackServersStorageOpticsPDUsCablingLayer 0/1
AI/ML operations
TRNT2 HostsJ5 Network DevicesFleet ImagingFirmwareCapacity Recovery
Rackdown & recovery
ToR ReloadToR ReplacementEmergent ToRPSU FailuresRecovery Sequencing
Cybersecurity
Access ReviewsDrive SanitizationChain-of-CustodyPatch ComplianceAudit Readiness
IT operations
InventoryTechnical SupportProcurementVendor ManagementAsset Lifecycle
Documentation
RCASOPMOPRunbooksAudit RecordsTraining Labs
04
Credentials
All certifications are publicly verifiable through Credly.
PT+
SEC+
NET+
A+
CCP
SSCP
CompTIA PenTest+
Penetration testing, vulnerability assessment, and reporting.
CompTIA Security+
Security concepts, risk management, controls, and secure operations.
CompTIA Network+
Networking concepts, infrastructure, troubleshooting, and operations.
CompTIA A+
IT support, hardware, operating systems, and device troubleshooting.
AWS Cloud Practitioner
AWS cloud fundamentals, security, services, and architecture.
Associate of ISC2 SSCP
Security administration, access controls, and operational security.
Bachelor of Science, Cybersecurity and Information Assurance
Western Governors University
Jul 2022 — Jul 2023
05
History
Full record, most recent first.
Data Center Technician
Data Center Technician
Amazon Web Services (AWS)
IT Equipment Coordinator
Amazon
FC Associate
Amazon — full-time
FC Associate
Amazon — part-time
Delivery Driver
Gig platforms
Cook
Captain Jay's
Hi-Lo Driver
NYX Inc.
06
Outside work
Interests and current reading.
I keep up with developments in technology and read widely on where the field is heading.
I also follow markets closely — studying investing strategies and testing new approaches of my own.
Currently reading — 2026 focus: health
The Body: A Guide for OccupantsBill Bryson
Good EnergyDr. Casey Means
Eat, Drink, and Be HealthyDr. Walter Willett
Food RulesMichael Pollan
07
Contact
Happy to talk about infrastructure, reliability, or security work.
Let's build something reliable.
I'm interested in work where I can improve uptime, support critical systems, strengthen operational security, train technical teams, and build infrastructure processes that hold up over time.
Or reach me directly at muhammadmhoque@gmail.com